Support & FAQ

A starter amount of alcolgel is given, but in principle the HandsHero Desinfection column works on all kinds of liquid disinfectants, whether liquid or in gel form. Gel form is preferable because it is easier to take in the hand without waste. You can buy your own stock and pour it into the reservoir of the dispenser.

Remember that there must be at least 70% alcohol in the disinfectant to be efficient. You want to be realy sure, then order the HandsHero gel together with your disinfection column here

No. Each dispenser has a reservoir that can easily be refilled with alcohol gel that is freely available on the market. The reservoir of HandsHero One, Two and Three contain 1.2 litre, that of the HandsHero Four, Five and Six 10 litres.

No. The dispenser works completely hands free. As soon as the electronic eye detects a hand under the dispenser, a drop of alcohol-gel or liquid is distributed.

Use the HandsHero drip tray to avoid splashing. The dispenser can be cleaned with a damp cloth. If the stainless steel housing needs cleaning, this can be done with a commercially available stainless steel cleaning product.

No. The HandsHero disinfection column is already pre-assembled and can be removed from the packaging. The dispenser Alex only needs to be fitted with the supplied batteries, then pushed over the suspension hooks and finally filled with the disinfectant (starter quantity is included) and the HandsHero Disinfection Column is ready for use.

Disinfection columns HandsHero Four, Five and Six must be connected to mains power. Here, too, the reservoir must be filled with the supplied gel and the Disinfection Column is ready for use.

No. The dispenser is set in such a way that enough gel comes out to disinfect the hands for 20 to 30 seconds. That's also the time it takes to kill bacteria. So there's no point in drying your hands earlier or washing them afterwards.

Don't panic, there's nothing wrong with the dispenser. Sometimes a residue of the alcohol gel sticks to the dispenser and cures it. This causes the nozzle (output) of the dipenser to become clogged, with the above result. Just go over the nozzle of the dispenser with a damp cloth and the problem is solved

At the time of purchase, you can choose between 3 options

• Display only content via one of the following built-in interfaces;
• Display + dynamic pre-programmed content on built-in media server;
• Display + content management system via online portal;